In August 2024, Microsoft announced that outbound marketing will be removed as of June 30, 2025. To avoid any business continuity issues, all customers still using outbound marketing must transition to real-time journeys before this date. Have you moved? YES you could ask for an extension but there is a high change you won’t get it, especially if you’ve done nothing yet to try and make the move.

Did you know there is a new trigger and option to add to buttons all about events? The recent features gives marketers a way to allow people who have previously registered for an event to cancel that event registration. Previously it was only possible for users to do it within the system, but now you are putting the power back in the hands of the person who registered. Malin has shared information on how to use the new functionality in her recent post.

LAST CALL! Join Amey Holden and I, for the final interactive webinar in the series where we will answer YOUR questions all about moving from Outbound Marketing to Real-Time Marketing in Customer Insights – Journeys! 💡We all know the deadline is looming and you WILL lose access to Outbound functionality and make sure your organisation (or clients) are taking advantage of Realtime functionality. It’s a mammoth task for some companies, and we get that. We can’t help everyone individually so this is our way of giving back and trying to help more people where we can.

An event from the CX User Group, with me as a guest! With Microsoft officially deprecating Outbound Marketing in favour of Real-time Marketing, we’re sure many of you have questions or last minute panic attacks questioning if you’ve done everything correctly. That’s why we’ve teamed up with Megan, who’s been assisting the community through this shift with her joint Q&A series with fellow MVP Amey Holden and sharing practical tips and insights. Join this open therapy sessions and hear some of the topics Megan knows can be difficult for companies and how to navigate them.