I was wondering the other day. Could you gather Net Promoter Score (NPS) feedback from a Realtime Marketing form? And actually make the question look cool with different colours and numbers? Turns out, yes you can! If you want to check it out (please be nice 😊) just click the button below. A blog post on how to do it will follow in a few weeks!
As always, if you spot anything you think would be worth a mention, just let me know by sending a message via the online contact form using the navigation link above. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.
Now let’s get on with the newsletter!
D365 Marketing
Convert Non-Subscribers Via Your Emails With Customer Insights Journeys
If you offer multiple email topics or purposes, there’s bound to be some overlap. But promoting Purpose B to someone already subscribed to Purpose B? Not a great look. In this post, we’ll explore how to convert non-subscribers without awkwardly pitching to those already on the list using conditional content. Let’s take a look!
What the heck are “Triggers” and Why do I need to know?
I was happy to find a new blog (new to the newsletter) that has a post all about triggers. Kellie has written all about triggers, saying she has to answer the question ‘What the heck are triggers’ a lot for clients, so in this post she’s explained it all. Check it out, and I look forward to more content in the future Kellie!
Cancel Registrations For Individual Sessions
This one was noticed on LinkedIn from Florence. She had been trying to see if a customer could allow event registrants to cancel for individual sessions rather than the entire event. She had been digging in to the HTML and noticed some hidden aspects. Turns out there is a slight bug (hopefully resolved very soon, maybe even by the time you read this). The Sessions will show on the Cancellation form when the following things are true:
* Allow attendees to register for sessions is Yes
* Make session registration required is ticked
But the bug prevents the button for cancelling those sessions from displaying. So check out the post, but do testing before using the cancellation form in a live situation.
Events
LIVE – Marketing Journeys – Real-time Chats – September
We’ve got September scheduled for you!
Amey Holden & Megan V. Walker have had Real-time Chats in the past, but this time they’re going LIVE! 
You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly features and share what they have been working on. This will be a monthly session offered twice to accommodate as many time zones as possible! 
Join Amey & Megan as they share experiences and explore what’s new in the world of Customer Insights – Journeys (Real-time) 
Wednesday 17th September, 2025
South Coast Summit 2025
The return of a community favourite, South Coast Summit is scheduled and tickets are now available. It’s the 17th & 18th October at Farnborough International Exhibition & Conference Centre in the south of the UK. Speakers and sessions are not announced yet, but it’s definitely going to be a packed event so if you are able to get there, book your tickets now!
