The update for September is here for Customer Insights – Journeys. Customer Insights – Journeys updates are pushed to customers automatically. Solutions are available for early validations. To manually update your instances, follow the steps in Keep Customer Insights – Journeys up to date. Go check it out and see what we have!

Have you seen the latest Default registration form with Sessions? It’s great that people can pick and choose which sessions to register for, giving them the freedom to pick and choose where to spend their time at your event. However, the way your form looks is important, and out of the box it might not be exactly what you are looking for. In this post we will look at how you to can use CSS changes to format sessions and the confirmation message to make it look a whole lot nicer.

We now have the much awaited ‘Event registration cancellation’ which means organizers and attendees cancel event registrations. This post will give you a little collection of tips and HTML/CSS tweaks to customise and style the Cancellation Form in Customer Insights – Journeys to make it look a little bit more professional. It’s all easy CopyPasta™ so no coding knowledge is required!

A nice little video with some Power Tips, this time it covers some of the features coming for Customer Insights – Journeys in Release Wave 2 20205.

Love finding a new blogger who is writing about Customer Insights – Journeys! In this post from Temmy, it focuses on how to export form submissions for Customer Insights – Dynamics 365. When you get submissions from a registration form in Customer Insights Journeys and want to export the registration list for internal use, the data format itself is not user-friendly. This shows how you can export the information to CSV.

We’ve got September scheduled for you!

Amey Holden & Megan V. Walker have had Real-time Chats in the past, but this time they’re going LIVE!  You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly features and share what they have been working on. This will be a monthly session offered twice to accommodate as many time zones as possible!  Join Amey & Megan as they share experiences and explore what’s new in the world of Customer Insights – Journeys (Real-time) 

Wednesday 17th September, 2025

Another good one from Bhanu! Keyword research has always been the foundation of successful SEO. It helps you understand what your audience is searching for, find opportunities to drive traffic, and shape content that ranks well in search engines. But with the rise of AI, keyword research is no longer limited to manual searches and endless spreadsheets, it’s faster, smarter, and more insightful than ever before. In this post, Bhanu discusses various ways to perform AI keyword research and supercharge SEO efforts.

If you have a German website (.de) and use Google Tag Manager, this is one to pay attention. A change based on a court case ruling states that Google Tag Manager requires prior, explicit user consent in Germany. If you aren’t sure, then check it out and perhaps consult your legal team to confirm if any action is needed on your part.