Short and sweet this week, some posts from me, a reminder of the November release webinar with Amey Holden and I next week, and a little post I found on LinkedIn about mapping your customer journeys.
As always, if you spot anything you think would be worth a mention, just let me know by sending a message via the online contact form using the navigation link above. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.
Now let’s get on with the newsletter!
D365 Marketing
Add List Of Session Registrations To Internal Notification Email In Customer Insights
I’ve written previous posts about internal email notifications for marketing form submissions, and how to gather information if it’s related to an Event Registration. This post expands on that and explains how you can also provide information on which sessions the person registered for. By default, each session registered for gets a field submission including the GUID for the session which isn’t all that helpful. Instead, let’s take a look at how you can provide the name of each session in a list of session registrations this using Power Automate.
Understanding Suppression List Rules And Managing Them In Customer Insights Journeys
Did you know there is a suppression list used for all of your Journeys sending emails in Customer Insights and that list is unique to your organisation? This is well documented by Microsoft as to when and why an email address you’ve sent an email to can be added to the suppression list, but how can you know, and how can you avoid trying to send emails to them again in the future? It’s good to understand the suppression list rules especially if you want to keep your email delivery rates looking good (still aiming for 100%) and reduce any blocks or delivery failures in the future. This post will help you create an overall suppression segment you can use on all your journey entry points.
Events
LIVE – Marketing Journeys – Real-time Chats – November
Amey Holden and I will talk through the November release for Customer Insights – Journeys, plus talk through anything fun we’ve been working on. We’ll also answer your questions if you have them! You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly features and share what they have been working on. This will be offered twice on the same day to accommodate as many time zones as possible!
Wednesday November 12th, 2025 – NOTE: The two sessions on the same date will be the same content. No need to attend both.
Other Content
Customer Journey Map - Practical Guide for B2B Companies
Have you ever visualised the complete path your customers take (or you want them to take) from initial contact through to buying from your organisation? This LinkedIn post from Jochen Maier looks at practical tips and understanding the specific challenges companies have and how to overcome them.
