A nice post from Martin P Lopez this week, along with some reminders of upcoming webinars, and an article covering the five stages of your customers’ buying journey.
As always, if you spot anything you think would be worth a mention, just let me know by sending a message via the online contact form using the navigation link above. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.
Now let’s get on with the newsletter!
D365 Marketing
Don’t Waste Your Thank-You Page: Use Dynamic Data to Drive Next-Step Actions
If you’ve worked with Dynamics 365 Customer Insights Journeys, you’ve probably noticed that the default form submission experience – a simple logo and “Thank you” message – often feels underwhelming for users. You’re not alone 😁 Many teams want something more engaging, more branded, and more helpful than the out-of-the-box version. Luckily, Dynamics 365 allows you to redirect users to a custom thank-you page, giving you full control over design and content. Great post from Martin, keep the blogs coming!
Events
Microsoft Customer Insights – DACH Community Treffen
If you are in Germany or speak German, this might be a good one for you! This is the last only event of the year for the DACH Customer Insights group (Deutschland (Germany), Austria, and CH (Switzerland)) and is this week on Thursday December 4th. The group is run by Christian Schipp, Mario Hain and old newsletter favourite, Pauline Kolde. Have a great event guys!
Marketing Journeys – Real-time Chats – December Q&A
Join Amey and Megan for one final session to close out the year — and what better way to do it than with a good old-fashioned Ask Us Anything! Just be sure to bring your questions, comments or even your dream wish list item (not that we can add it for you, but we can dream along with you!). Don’t miss our last live session of the year — it’s your chance to get answers straight from us before we sign off for 2025!
Wednesday December 17th, 2025 – NOTE: The two sessions on the same date will be the same content. No need to attend both.
Marketing Journeys – Real-time Chats – January
We’ve got our next webinar planned! Amey Holden and I will talk through the December release for Customer Insights – Journeys, plus talk through anything fun we’ve been working on. We’ll also answer your questions if you have them! NOTE: Due to scheduling accommodations, the webinars may be on two different dates in your local time zone. 📅 Join Amey & Megan as they share experiences and explore what’s new in the world of Customer Insights – Journeys (Real-time) 🚀💡 We will talk through the release for December 2025.
Tuesday January 13th, 2026 and Wednesday January 14th, 2026 – NOTE: The two sessions will be the same content. No need to attend both.
Other Content
Five stages of your customers' buying journey
This article from The Chartered Institute of Marketing looks at the five stages of the custom buying journey, the most commonly used model, and provides practical tips and advice to help your organisation improve the customer journey at each stage.
