The December 2025 release came out for most people right at the start of 2026. You can now check out the update page, and go ahead and get it installed (if it’s not already there for you). A couple of new items, including the ability to export copies for sent emails for record keeping. Don’t forget to register for the webinar Amey Holden and I will be doing next week where we will cover this release.

We would love to think that subscribers want to read ALL of our content we send them right? Reality is, sometimes we have more content than they want on a weekly basis, so what about offering the option to subscribe to get a summary of our content on and send monthly updates instead? For this post, I am continuing on from a post I wrote on how to use an RSS feed to send out emails for new blog posts you are publishing to your website. Instead of sending out an individual email for each post, people can subscribe to get an email on the last day of the month with all posts, or the first of the month for all content I published the previous month. That way they still get the information, but they can skim through and just click to read the blogs they are truly interested in.

A nice little guide from Sam Kumar at Inogic, with a complete guide on segments in Customer Insights – Journeys, looking at if Static or Dynamics Segments should be used. Segments help transform generic marketing campaigns into highly targeted and strategic journeys. With this guide, it should hopefully provide good information on what type of segment to use, when and why.

This one came out before Christmas, but just a few days late for the last newsletter. So although you won’t need this for a while, you could use this approach from Martin with emails at any time of the year. Companies want to communicate in a way that feels personal and genuine – generic email templates don’t feel special, and complex conditional logic only goes so far. This is where Power Automate and Artificial Intelligence come into play. By combining Dataverse data with AI-powered prompts inside a flow, it’s possible to generate highly personalized emails at scale – messages that adapt to each recipient’s context without sacrificing automation.

We’ve got our next webinar planned! Amey Holden and I will talk through the December release for Customer Insights – Journeys, plus talk through anything fun we’ve been working on. We’ll also answer your questions if you have them! NOTE: Due to scheduling accommodations, the webinars may be on two different dates in your local time zone.  Join Amey & Megan as they share experiences and explore what’s new in the world of Customer Insights – Journeys (Real-time)  We will talk through the release for December 2025.

Tuesday January 13th, 2026 and Wednesday January 14th, 2026 – NOTE: The two sessions will be the same content. No need to attend both.

Really looking forward to this one! Plenty of time for you to register for the all-day in-person Dynamics 365 & Power Platform User Group! A major event in Manchester, UK – focussed on Dynamics 365, Power Platform and all in between, including CRM and ERP. These all day events in the UK always get booked up fast, so if you can make it, March 11th, go ahead and register today. See you there!

I came across this great site called Email Love. It’s an inspiration gallery, blog, newsletter, and agency all dedicated to helping marketers level up their email marketing. I recently read one of their articles about image-only emails—something I’ve seen before but never been a fan of. The piece does a great job of presenting both the pros and cons of this approach. If you tend to pack your emails with lots of images, it’s definitely worth giving this one a read!

Combining human creativity with AI-driven insights is now essential to producing, testing, and scaling ideas with measurable impact. The goal isn’t to turn every marketer into a data scientist, but to create teams where everyone can ask the right questions of their data and act on what they find. Here are three ways from Elizabeth Maxon showing how marketers can effectively fuse AI-driven insights with human creativity to tell stories that resonate.