Just a few articles this week, but a reminder that Amey Holden and I will be covering the December release in two different sessions (same content) with the first one at 9 PM (UK) today and the second tomorrow at 10 AM (UK). Hopefully that helps with enough time zones where you can find a session that works for you. Hope to see many of you there!
As always, if you spot anything you think would be worth a mention, just let me know by sending a message via the online contact form using the navigation link above. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.
Now let’s get on with the newsletter!
D365 Marketing
Segments in Customer Insights - Journeys: Bulk delete with Power Automate
Do you have multiple segments you want to delete from Customer Insights – Journeys? It’s a pain to have to do it one by one right? Well Amey has gone digging and come up with a way to do this in bulk using Power Automate. There is no way via the UI or bulk delete, but you can use a flow (or other automation tool that makes API calls) to do this. Check it out!
Disconnect From Sales Sequence Via Customer Insights Trigger
If you use Sales Sequences AND Customer Insights – Journeys you may have noticed another post from me about how to add someone to a Sales Sequence when someone is going through a Journey. That could be a massive help! But what about needing to take someone and disconnect from Sales Sequences? Maybe you have Leads or Contacts going through a Journey with the end goal of creating or winning an Opportunity, or getting them to fill out a form. In this post we will show creating a custom trigger that can be used to remove someone from a sequence within a Journey.
Events
Marketing Journeys – Real-time Chats – January (covering December release)
We’ve got our next webinar planned! Amey Holden and I will talk through the December release for Customer Insights – Journeys, plus talk through anything fun we’ve been working on. We’ll also answer your questions if you have them! NOTE: Due to scheduling accommodations, the webinars may be on two different dates in your local time zone. 
Join Amey & Megan as they share experiences and explore what’s new in the world of Customer Insights – Journeys (Real-time) 
We will talk through the release for December 2025.
Tuesday January 13th, 2026 and Wednesday January 14th, 2026 – NOTE: The two sessions will be the same content. No need to attend both.
Marketing Journeys – Real-time Chats – February
We’ve got our next webinar planned! Amey Holden and I will talk through the February 2026 release for Customer Insights – Journeys, plus talk through anything fun we’ve been working on. We’ll also answer your questions if you have them! NOTE: Due to scheduling accommodations, the webinars may be on two different dates in your local time zone. Join Amey & Megan as they share experiences and explore what’s new in the world of Customer Insights – Journeys (Real-time) We will talk through the release for February 2026.
Tuesday February 17th, 2026 and Wednesday February 18th, 2026 – NOTE: The two sessions will be the same content. No need to attend both.
