The latest update for Customer Insights – Journeys is here. The February 2026 update can now be installed in your environment(s), so check out the release notes to find out what is included. Notice that if you use the captcha element on your marketing forms, this is being deprecated and you should start looking at the new reCAPTCHA experience to replace on any existing forms.

We’ve got our next webinar planned! Amey Holden and I will talk through the February 2026 release for Customer Insights – Journeys, plus talk through anything fun we’ve been working on. We’ll also answer your questions if you have them! NOTE: Due to scheduling accommodations, the webinars may be on two different dates in your local time zone.  Join Amey & Megan as they share experiences and explore what’s new in the world of Customer Insights – Journeys (Real-time)  We will talk through the release for February 2026.

Tuesday February 17th, 2026 and Wednesday February 18th, 2026 – NOTE: The two sessions will be the same content. No need to attend both.

With 3000 attendees, the European BizApps Summit is the largest European conference focused on Power Platform, Dataverse, Microsoft Fabric, and Business Applications in general. The European BizApps Summit has become the gathering for anyone doing serious work with Microsoft’s business applications. Power Platform, Power BI, Fabric – if you’re building with these tools, you need to be in the room where it happens. If you can make it to Germany in May, this might be the event for you!

An Awesome Dynamics 365 and Power Platform Community Conference. Where brilliant minds meet, mingle & share. Learn from the best in the community and sharpen your skills and expertise. Bond with the community influencers and enthusiasts, Microsoft representatives and fellow BizApps professionals. Have a burning question? Ask the experts to learn how to tackle your biggest challenges. If you can get to Slovenia in May, maybe consider attending this magical event!

A very thorough and interesting article from Customer Success Manager at FormusPro, Pete Griffiths. Automating membership journeys promises to make membership management smoother, faster and more efficient… but there’s always a fine line between efficiency and robotic. The most successful membership organisations Pete has seen are blending smart automation with genuine empathy, freeing their teams to spend more time listening, responding and building loyalty. A recommended read!

One in six legitimate marketing emails fail to reach the inbox, according to Validity’s 2025 Email Deliverability Benchmark Report. The average global placement rates at 83.5% for the inbox, 6.7% for spam filters, and 9.8% missing. What’s worse is that this number is declining over time. As recently as February 2024, inbox placement rates were just below 87%. This article from Kayla Voigt on the Litmus blog looks at email reputation and how to earn a good one, sustained engagement and improved opens, clicks and replies. 

In this article from Clare White, it helps understand the customer lifecycle and when/why they leave. The customer lifecycle represents the complete journey a customer takes with your business, from first becoming aware of you all the way through to become a loyal customer and telling everyone how great your business is (or unfortunately, churning, not buying again). Are there ways to figure out when or why this might be happening? An interesting article with some good suggestions.