Lots of stuff for you this week! Don’t forget, Amey Holden and I will have our February release webinars with the first one this evening (9PM UK time) and the second one tomorrow (10 AM UK time). Click on the link for the February webinar which will show the information in your time zone. We also have the next one planned for March.
As always, if you spot anything you think would be worth a mention, just let me know by sending a message via the online contact form using the navigation link above. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.
Now let’s get on with the newsletter!
D365 Marketing
Setting Up reCAPTCHA v2 For Your Realtime Marketing Forms
The February 2026 release of Customer Insights – Journeys has rolled around and with it has come the news that the historical HIP (Human Interactive Proof) captcha on marketing forms is being deprecated. The advice from Microsoft, starting February 2026, use reCAPTCHA instead of HIP captcha for all new forms. Then before June 30, 2026, update existing forms to include reCAPTCHA if bot protection is required. If you don’t the original HIP captcha element will just be removed from those forms. If you want to start using the reCAPTCHA, there is a bit of set up needed. I dug in to it and after a lot of round the houses frustration, figured I would write my own guide to help people! Hope this makes your life a bit easier.
Retiring Teams live events: The next chapter for events at scale in Microsoft Teams
In case you missed it, Microsoft officially announced retirement of Teams Live events which goes in to effect June 30th 2026. While Teams live events will no longer be available to schedule after the retirement date, Microsoft will honour all live events already scheduled through February 28, 2027. Customers can continue to run those events as planned. It was announced in the November 2025 release for CI-J that you could do the TEAMS Town Hall events (Set up large-scale events with Teams town halls – Dynamics 365 Customer Insights | Microsoft Learn). So pay attention!
LinkedIn Lead Gen Integration Deprecation – How to Keep LinkedIn Leads Flowing to Dynamics 365
This one is a little more technical in nature but could be really useful for any organisations wanting to keep LinkedIn Leads coming through in to Customer Insights – Journeys. The article does not walk through the steps for creating a LinkedIn Developer App, requesting Lead Sync API access, or generating the required client secret and token. Those steps are already well covered in Microsoft’s official documentation and LinkedIn’s API guidelines. Here, the focus is on the architecture, especially the event‑driven design, message flow, and data consumption model required to build a scalable and maintainable integration.
How to Show Customer Insights – Journeys Marketing Emails on Lead & Contact Timeline
A great video from Heidi Neuhauser (Reenhanced) where she walks through the simple configuration steps needed to ensure all marketing email communications are visible directly within your contact and lead records, giving your sales team complete visibility into marketing touchpoints. You might expect marketing emails to automatically appear in contact and lead timelines, spoiler, they don’t unless someone has access to the marketing app via security roles. Check out the video from Heidi, but these other posts might be useful if you are considering making information visible to Sales, there are other things that are just ‘missing’ otherwise!
Events
Marketing Journeys – Real-time Chats – February
TONIGHT AND TOMORROW!
We’ve got our next webinar planned! Amey Holden and I will talk through the February 2026 release for Customer Insights – Journeys, plus talk through anything fun we’ve been working on. We’ll also answer your questions if you have them! NOTE: Due to scheduling accommodations, the webinars may be on two different dates in your local time zone.
Tuesday February 17th, 2026 and Wednesday February 18th, 2026 – NOTE: The two sessions will be the same content. No need to attend both.
Marketing Journeys – Real-time Chats – March
We’ve got our next webinar planned! Amey Holden and I will talk through the March 2026 release for Customer Insights – Journeys, plus talk through anything fun we’ve been working on. We’ll also answer your questions if you have them! NOTE: Due to scheduling accommodations, the webinars may be on two different dates in your local time zone.
Tuesday March 17th, 2026 and Wednesday March 18th, 2026 – NOTE: The two sessions will be the same content. No need to attend both.
Orchestrating The Perfect Event in Dynamics 365 Customer Insights - Journeys
MS Dynamics World are promoting a webinar with Senior Solution Consultant Kirkland Schuessler at Coffee + Dunn. It’s a practical, beginner-friendly session that walks through the complete event lifecycle in Dynamics 365 Customer Insights – Journeys. With three time zone options, it promises to share information on how to:
- Structure events with records, sessions, and speaker profiles
- Configure registration forms and automate communications using Journeys
- Streamline on-site check-in with the Event Check-in Pro app to gain real-time attendance insights
- Sync event engagement data back to Sales to enable smarter, more timely follow-up after the event
Other Content
Google Search Ranking Volatility Remains Heated Through The Weekend
An interesting article here that highlights Google Search rankings have been unusually unstable and volatile over the past week, with tracking tools and SEO pros reporting big swings in rankings through the weekend. This fluctuation isn’t linked to the recent Discover core update but appears to be an unconfirmed algorithm shift that’s causing chaotic movement in search results. Publishers and SEOs are seeing ranking positions jump around and traffic patterns change daily, and Google hasn’t publicly explained what’s driving it. Have you noticed anything going on with your own sites performance?
