Although we won’t have the release wave notes for Wave 1 2026 until March 18th, we do have quite a bit of information around the dates for both Wave 1 and Wave 2 from Microsoft. You can find out when your region will be updated. Keep in mind though, Customer Insights – Journeys has the monthly release cadence, but this should be useful to know when everything else will come your way. Look in the events section to sign up for the webinar on Wave 1 specifically for CI-J where Amey Holden and I will walk through everything announced.

Unfortunately this one can only be accessed if you have access to the Microsoft 365 admin centre, or at least I couldn’t find it announced anywhere else. I also am not entirely sure what it means just yet so we will just have to wait! Microsoft announced improvements to enhanced consent‑based segmentation in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on March 20, 2026. This feature improves consent-based segments to provide clear and consistent consent evaluation, allowing you to trust that the audience you build truly reflects the consent choices your customers have made. Sounds positive!

Hooray! An awesome new post from my friend Amey Holden to check out. Wouldn’t it be good if you could have email that is automatically and dynamically generated on a regular basis to send customers information about products they might like, or current special offers, and all you have to do is set up the data in Dataverse with the product information you want to show. The answer is yes, it’s insanely cool, no power automate flows required here, only a delightfully configured Dataverse table, a Journey with branches, and an Email with conditional content.

Another one of my favourite people, back with a new blog post! Pauline shares, that the fastest way to fail a Customer Insights project is to treat it like a tool rollout and invite marketing “when it’s ready”. Adoption becomes a training problem, the project turns into a blame game, and you’re stuck defending a platform no one asked for. Pauline has put together the compressed playbook that prevents “technically live, practically dead.”

Here we have a post all about Lead scoring in Dynamics 365 Customer Insights – Journeys from Warren Butler at ServerSys. It provides a structured approach to the problem of what makes a lead worth pursuing. When configured well, it provides both teams with a shared language for evaluating which leads deserve attention. Customer Insights scoring covered in this article is rule-based – you define the criteria, and scores reflect current profile fit and engagement rather than predicted conversion probability. These capabilities can complement each other, but operate independently.

🚀Join us, Amey & Megan, as we delve in to what is headed our way for the release. 💡This will be offered twice on the same day to accommodate as many time zones as possible! 📆 Wednesday March 18th, 2026 and Thursday March 19th, 2026.  NOTE: The two sessions will be the same content. No need to attend both. The release notes for Dynamics 365 Wave 1 2026 are coming soon so that means more things on the way for Customer Insights – Journeys!. We will talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn’t necessarily thought of! This will be a LIVE webinar, with the opportunity to chat with others during the event.

A scheduled live session from the Customer Experience User Group for March 30th. They are pleased to be welcoming the amazing András Fördős for their March session. This is on custom CI‑J triggers overview: everything you (n)ever wanted to know. The session will focus on providing clarity and practical insight into custom CI‑J triggers.

In this recorded session from the February 2026 #,CRM #Dynamics365Community Call, Björn Zahnow and Pauline Kolde explore how Copilot and AI agents can extend Dynamics365 Customer Insights beyond out‑of‑the‑box marketing. Through real-world scenarios and demos, they show how teams can use agents to personalize journeys, connect sales and marketing, and make Customer Insights more actionable without adding complexity.

This recorded session with Jean Merlain tackled a question many marketers quietly wrestle with: if webinars are meant to drive results, why do we still judge them by sign-ups and attendance alone? Watch to find out if webinars are still worth it in 2026, why registrations and attendance are vanity metrics , what ‘real engagement” actually looks like and more!