A few items for you this week, reminder of the upcoming webinar from Amey and I on the Wave 1 2026 release notes for Customer Insights – Journeys where we will dig in to what is on the horizon for us!
As always, if you spot anything you think would be worth a mention, just let me know by sending a message via the online contact form using the navigation link above. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.
Now let’s get on with the newsletter!
D365 Marketing
Dynamics 365 Customer Insights – Journeys – Automatic activation of bot protection
This is in the M365 Admin Centre, so you might not be able to access the link but Microsoft announced that on April 1, 2026, bot protection will be enabled in all Customer Insights – Journeys environments. This change is being made to improve the accuracy of your channel telemetry and ensure reliable data analytics. Interactions identified as bot generated will be filtered out by default. If you currently have bot protection disabled, the feature will be activated automatically. The toggle for this feature will no longer appear in Settings. You may also notice a minor decrease in interaction metrics as bot-generated interactions across channels will be filtered out. If you already have bot protection enabled you will not experience any behavioural changes
How to Publish Marketing Forms in Dynamics 365 Customer Insights – Journeys: A Practical Guide
Love this one from Pauline Kolde! Built your form in Dynamics 365 Customer Insights – Journeys but not sure how to publish it? There are three options and they’re not created equal. This practical guide walks you through Standalone Pages, JavaScript Embed, and Form Capture. This is very useful!
Six Tips in 60 Seconds | 6 SMS Tips to Supercharge Your Customer Insights - Journeys
Another one from the Six Tips in 60 Seconds video series from Coffee + Dunn. This one is from Susana Ramos, their Director of Marketing Services. Adding SMS to your real‑time journey orchestration? Our newest SixIn60 walks through 6 tips to keep your messages timely, meaningful, and ready to drive action.
Events
Wave 1 2026 Customer Insights Journey Chat
Join us, Amey & Megan, as we delve in to what is headed our way for the release. 
This will be offered twice on the same day to accommodate as many time zones as possible! 
Wednesday March 18th, 2026 and Thursday March 19th, 2026. NOTE: The two sessions will be the same content. No need to attend both. The release notes for Dynamics 365 Wave 1 2026 are coming soon so that means more things on the way for Customer Insights – Journeys!. We will talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn’t necessarily thought of! This will be a LIVE webinar, with the opportunity to chat with others during the event.
