It’s that time again! More new features and functionality from Microsoft in the March 2025 update. Go ahead and check out what we have this time around. Maybe it’s something you’ve been waiting for!

Perhaps an under used or even underrated feature for Realtime emails in Customer Insights – Journeys are Lists. This gives the ability to share information about one or more related records. Think information about Contacts linked to an Account, information about Speakers linked to an Event, or Products linked to a Quote or Order. If you have ever looked through the Microsoft provided email templates, you might have seen the order confirmation ones. Yes, they look like they might be useful, but everything is static and will not show information about YOUR products, but it’s good inspiration for what you COULD do. So let’s look at how to create beautiful quote and order emails for your organisation.

Do you know and understand how columns and sections work in terms of being displayed on mobile vs. desktop? In this post, Renée has done a great step by step approach to show how your emails should be set up and with just a few adjustments make sure it looks fantastic no matter what device someone is viewing them on.

There aren’t a whole lot of people writing about Customer Insights – Data, but here is a post from ServerSys that gives you 5 ways to improve marketing campaigns by using the tool. They walk through how using the tool gives you a way to unify behavioural, transactional, and demographic data across platforms and use it for reporting and exporting into other systems.

Join them for the next virtual meetup for CXP Meetup! This one is all about forms in Dynamics 365 Customer Insights Journeys with special guest, Petr Jantac from Microsoft. This is your chance to:

✅ Gain expert insights on marketing forms
✅ Learn best practices
✅ Share your experiences and use cases
✅ Provide feedback and ask questions