Back with another issue after some time spent travelling across Switzerland. It was so good to explore such a beautiful country AND not check any emails, teams or anything work related for two full weeks. But now, we get back to Customer Insights Journeys and see what’s new!
As always, if you spot anything you think would be worth a mention, just let me know by sending a message via the online contact form using the navigation link above. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.
Now let’s get on with the newsletter!
D365 Marketing
Making The Move From Outbound To Realtime
Just a reminder, you can join Amey Holden and I for the next two interactive webinars where we will answer YOUR questions all about moving from Outbound Marketing to Real-Time Marketing in Customer Insights – Journeys! 💡We all know the deadline is looming and you WILL lose access to Outbound functionality and make sure your organisation (or clients) are taking advantage of Realtime functionality. It’s a mammoth task for some companies, and we get that. We can’t help everyone individually so this is our way of giving back and trying to help more people where we can.
Where Can You Find Analytics In Customer Insights Journeys?
You carefully craft your marketing campaigns, put together your amazing emails and set up your journeys in Customer Insights. Then off they go! Now to review some analytics. But where do you find them, and how can you know you are looking at the right information? Well…. there are a LOT of places you can do that. Let’s take a look at where you can find analytics in Customer Insights Journeys on your marketing efforts.
Top Tools Every Email Marketer Should Know for Dynamics Customer Insights - Journeys
This is a great post from Renée! Discover the best tools to boost your email marketing game in Microsoft Dynamics Customer Insights – Journeys. From design inspiration and testing to deliverability and personalization, these tools help you optimize every campaign. She has done a great job putting this list together so make sure you check it out!
One (event) journey to rule them all
There are times an Event needs to have its own Journey, then there are times they don’t. This post walks through how you can set up one Journey for Events and just let it run. This could be a great option to set up for all your webinar events, or all other events of a specific type. Check this one out so you can see how to achieve this. Great post from Malin.
A first look on unmapped fields in event registration forms
With the new feature, which is currently in preview, unmapped fields in Dynamics 365 Customer Insights – Journeys can now also be integrated into registration forms without having to adapt the data model. In this article, Johannes shows you how the feature works, what happens technically in the background and why it’s so exciting for marketers. Great to have a new post from Johannes!
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