A few articles for you this week, including one to be aware of if you’ve noticed an issue with your event check-ins not working for your webinars recently! Amey Holden and I have the May release webinar planned which you can register for too.
As always, if you spot anything you think would be worth a mention, just let me know by sending a message via the online contact form using the navigation link above. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.
Now let’s get on with the newsletter!
D365 Marketing
How Can I Easily Access Event Registration Custom Questions & Answers In Realtime?
Good question right, how can you access event registration custom questions and answers? Sometimes something that seems it should be so easy is not all that simple to find or understand. I must admit, even though I’ve used a few custom (or unmapped) fields on forms, I hadn’t started collecting any extra feedback for myself on an event registration form. When you just add fields for a Contact for an Event, it’s pretty easy to see all that information on a list of Event Registrations. If you’ve started using unmapped fields for Events, do you know how it all works and hangs together? I hope my digging and poking around a bit helps give you some light bulb moments of your own.
Event check-ins not being recorded and attendance counts not updating
This one comes from the Microsoft support known issues list. During our webinar from last week (the April release with Amey Holden), check-ins were not showing up for people who were on the call. I thought perhaps I had screwed something up, but then someone else mentioned it was a known issue. This is the problem where attendee check-ins are not being recorded in Dynamics 365 Customer Insights – Journeys and attendance counts are not incrementing as expected. This issue affects both event check-ins and session check-ins. No error is displayed, check-ins appear to be processed but are silently dropped, leaving registration records with a count of zero. So if you you have this issue, reference issue id 6293353 to Microsoft Support for a resolution.
WhatsApp Campaigns in Dynamics 365: What Actually Works in 2026 (Best Strategies Explained)
This post is promoting a solution called WhatsApp4Dynamics, (and I am not promoting it myself, have never used it, and just sharing) but I think the post has some interesting thoughts and statistics in terms of WhatsApp messages and what works, response times and open rates.
Events
Marketing Journeys – Real-time Chats – May Webinar
We’ve got our next webinar planned! Amey Holden and I will talk through the May 2026 release for Customer Insights – Journeys, plus talk through anything fun we’ve been working on. We’ll also answer your questions if you have them! NOTE: Due to scheduling accommodations, the webinars may be on two different dates in your local time zone.
