It’s been a long weekend for many, and a bit of a heatwave in the UK where I am. ☀️ If you’ve had a bank holiday or national holiday too, I hope you enjoyed it! A few new articles and a reminder for 3 different webinars coming up!
As always, if you spot anything you think would be worth a mention, just let me know by sending a message via the online contact form using the navigation link above. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.
Now let’s get on with the newsletter!
D365 Marketing
Create Your Own Event Overview Analytics Dashboard In Customer Insights Journeys
Have you ever spent any time looking at the out of the box event management dashboard? Yeah, me either and I don’t blame you. It looks ugly and is not very informative. Not sure there are plans from Microsoft to update it, but good news, we DO NOT need them to when this is old school CRM and very easy for you or your system administrator to set up. In this post we take a look at what a custom event overview analytics dashboard might look like, and how you can create your own analytics dashboard on an individual event record too. Have fun!
How to Configure Reply-To for No-Reply Senders in Customer Insights Journeys
In Customer Insights Journeys, you do not need to build a journey, custom trigger, or Power Automate flow just to handle replies to a no-reply sender address. You can configure a Reply-to address directly in the sender settings of your branding profile. When recipients hit “Reply” their email client uses the Reply-to header and sends the response to the configured mailbox instead of the no-reply address. Martin looks in to this further and explains all!
Events
Marketing Journeys – Real-time Chats – June Webinar
Amey Holden and I will talk through the June 2026 release for Customer Insights – Journeys, plus talk through anything fun we’ve been working on. We’ll also answer your questions if you have them! NOTE: Due to scheduling accommodations, the webinars may be on two different dates in your local time zone.
60 Tips in 60 Minutes: Dynamics 365 Customer Insights
Another webinar from Coffee+Dunn put on by MSDynamicsWorld events. In 60 minutes, Kristina Green and Irina Nagirnyak will walk through 60 hands-on tips drawn from real Customer Insights – Journeys and Data deployments. No fluff, no generic demo content—just the practical moves that save time, lift engagement, and protect your sender reputation. It’s tactical for power users and strategic for leaders, with takeaways you can apply this quarter. The have three slots to accommodate time zones on Wednesday May 27th.
June Meetup: Accelerate Event Experiences with Power Pages & CI
With the Monday June 1st meetup from the CX User Group, they have a guest speaker, Martin P. Lopez. Delivering a great event experience starts long before attendees show up, it starts online. In this demo-based session, you’ll learn how to build a responsive, branded event website in just 20 minutes using Microsoft Power Pages and Dynamics 365 Customer Insights – Journeys. Perfect for makers, marketers, and consultants looking to modernize their event journey without writing code. Free for anyone to register!
