Hope you’re enjoying your summer (or winter if you are on the opposite side of the world to me!). It’s a lot quieter at the moment but still some great content to share with you. Still no June update yet, but hopefully that is coming very soon for us to get access to.
As always, if you spot anything you think would be worth a mention, just let me know by sending a message via the online contact form using the navigation link above. Always good to know of others posting about D365 Marketing or if you see anything else other marketers should know about.
Now let’s get on with the newsletter!
D365 Marketing
Trigger Journey After Topic Is Opted In To
You might have several different forms that allow someone to opt in to specific Topics in Realtime Marketing. Perhaps you even have some of those Topics hidden and are opting people in automatically when the form is submitted. What if you want to have the person go through a Journey and send them a thank you email once opted in to a specific Topic but don’t want to have a separate Journey per form just to achieve that? How about a trigger that fires when someone is opted in to a specific Topic? This post will show you how to achieve that.
Microsoft Dynamics 365 Sales and Customer Insights Certifications Retirement: What You Need to Know
Malin has written a ton in the past about various Microsoft Certifications including exams related to the marketing app. In this post she takes a look at the news that Microsoft are retiring the MB-210 Dynamics 365 Sales, MB-220 Dynamics 365 Customer Insights – Journeys and MB-260 Dynamics 365 Customer Insights – Data certifications. They are coming out with the new certification Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate. So how does it affect you and what does it all mean? Check out Malin’s post for some great information.
Create a Custom Trigger for D365 Customer Voice Survey Responses
Great to see a new blog post from Carl, and this one is all about Customer Voice and his ‘journey’ to figure out how to use any of the out of the box triggers for D365 Customer Voice, then how he went about creating his own trigger that could be used to make sure conditions were checked before sending any reminders. Check out his steps, and even better, no code needed at al!
Events
Bizz Summit ES 2024
Plenty of advanced notice for this one as it’s in October, the 4th and 5th in Madrid, Spain. They just closed their call for speakers so expect to see their agenda coming up very soon. Looking at previous years, it looks like the speakers are mostly Spanish, so likely the sessions are delivered in that language, so if you don’t speak Spanish, possibly check first to confirm.
Other Content
Confessions from email jail
An interesting post found on the Martech website from Ryan, with this one looking at some real world examples of email misdeeds and the work that goes into cleaning up the situations and bailing companies out of email jail. Have any of these ever happened to you and if so, how did you get yourself out of jail?
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