The release notes for Dynamics 365 Wave 2 2024 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing). We talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn’t necessarily thought of!

Here is part one of Vivian’s look at Wave 2 release notes for 2024 covering Customer Insights – Journeys. She’s picked some of the things she is most excited about and highlights a few of them.

Part 2 of Vivian’s post takes a look at the Wave 2 Release notes section that is covering Customer Insights – Data (and also features some items from Dynamics 365 Sales too). Lots of great new stuff for you!

This is a good one, all about bringing together the insights from Customer Journeys and Data, providing experiences that are personalised and take things a step further. This post shows how to connect the two together and explores the benefits of using Customer Insights Data within Journeys.

Renée is back with another post in her series all about her daughter’s birthday party, and doesn’t want the stress of dealing with no shows! She uses this example to show how you can try and handle things in Customer Insights – Journeys to prevent no-shows as much as possible. Some great tips and tricks in this one!

This one looks awesome for marketers, and is online AND free! MarTech is for senior marketing, technology, and digital executives and experts at the intersection of marketing, technology, and customer experience. If you’re looking to connect the dots between technical possibilities and strategic opportunities in the reshaping of modern marketing, this conference is for you.